Using the Help Center index and articles

The Help Center is the place to find written answers about NearbySpy. This short guide explains how the index is organized, how to search, and how to get unstuck when an article does not fully answer your question.

How articles are organized

Articles are grouped into categories that match how people actually use NearbySpy:

Getting Started for the first steps as a new Investigator or Client.
Account and Security for sign-in, passwords, and verification.
For Investigators for Cases, Operations, Evidence, Reports, and other dashboard tools.
For Clients for what you can see and do once you have been added to a Case.
Marketplace for search, browse pages, public profiles, and pricing.
Trust, Safety, and Security for how NearbySpy protects Cases and Evidence.
Troubleshooting for known issues and quick fixes.
Contact and Support for how to reach a human.

Searching the Help Center

The search box at the top of the index matches against article titles and content. Short queries usually work better than long ones. If you search for something specific like a button label, the first one or two results will usually be the right article.

Reading an article

Articles open in a clean reader view. Sections are short on purpose. Most articles include cross-links to related topics so you can move sideways instead of scrolling forever. If a step refers to something you do not recognize, follow the link rather than guessing.

If an article is missing or out of date

NearbySpy ships frequently. We update articles as features change. If you find a step that no longer matches what you see on screen, it usually means a small UI change has happened since the article was last updated. Reading around the gap, or checking the article above or below it in the same category, often fills in the missing piece.

Asking for an article that does not exist

If you searched for a topic and came up empty, it may not be covered yet. Use the contact form to suggest a Help Center topic. The team uses these requests to prioritize what to write next. See Contact form reasons and what to include.

Help Center inside the product

If you are signed in, certain features link directly to relevant Help Center articles. Investigators using Scout AI inside the dashboard may also see citations into Help Center articles when Scout answers a question. See How Scout uses Help Center articles and links.

Help Center vs the blog

The Help Center is product documentation. The blog is for stories, industry coverage, and longer essays. If you are looking for how something works inside NearbySpy, you want the Help Center. See Blog posts vs Help Center documentation for the distinction.