OTP and verification documents for claims

Claiming an imported listing on NearbySpy includes a verification step. This protects the marketplace from someone claiming a listing they do not own. This article explains the one-time code, the verification documents, and what to do if the process stalls.

The one-time code

During the claim, NearbySpy sends a short numeric code to a method tied to the listing. This is usually:

• A phone number associated with the firm, by SMS or voice call.
• A business email address that matches the listing's domain.

The code is short-lived. Enter it within a few minutes. If you do not receive a code, check that the contact details on file are still in use. If they are out of date, the code can be sent to a new method only after a verification document confirms ownership. For general OTP issues across NearbySpy, see Phone verification and OTP troubleshooting.

Verification documents

For listings where the OTP method is unreliable, or where the listing is high value, NearbySpy may request additional proof. A verification document is one of:

• Your active Private Investigator license, in the name of the firm or principal.
• A government business registration that shows you as owner or officer.
• Other formal documentation that ties you to the listed firm.

Upload the document through the secure step in the claim flow. The file is reviewed by NearbySpy staff. It is not displayed publicly and is not shared with other Investigators.

Why two methods

The OTP confirms control of a phone or email. A document confirms identity and ownership. Together they give a high-confidence answer to the question of whether the person claiming the listing is the right person to manage it.

Common reasons a claim is rejected

• The OTP was not entered in time. Restart the claim and request a new code.
• The verification document does not match the listed firm name. Use a document that names you and the firm together.
• The license is expired. Use a current, active license.
• The document is unreadable. Re-upload a clear scan or photo.

How long verification takes

OTP verification is usually instant. Document review typically completes within one to two business days. If you have not heard back after that window, contact support. See Contact form reasons and what to include.

What changes after verification

The listing becomes a fully editable profile under your control. You can update services, photos, credentials, and contact methods. A verified license can earn the verification badge that appears on search cards and on the public profile. For an overview of the full claim flow, see Claiming an imported listing.

Privacy of uploaded documents

Verification documents are stored securely, used only for the claim review, and retained per NearbySpy data policies. They are never published on your profile or shared with the public marketplace. For broader privacy practices, see Privacy basics for Cases and Evidence.